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Frequently Asked Questions

  • [Technical] Troubleshooting Lag and Connectivity Issues

    If you're experiencing lag spikes or losing connectivity while playing Microvolts Recharged, here are some steps that could help.


    Quick Fixes

    • Make sure that your computer isn't downloading Windows updates, other games, etc. Performing tasks that involve downloading updates can drastically decrease your computer's available bandwidth. 
    • Identify if others in your household are running high bandwidth applications like video streaming, or online gaming. Closing high bandwidth applications or turning off high bandwidth devices may reduce latency.  
    • Make sure your system clock is set to the correct time. To learn more about setting your time and time zone, go to Microsoft Support.



    Troubleshooting Lag and Connectivity Issues

    Checks for Windows updates

    To learn more about how to check for Windows updates, go to Microsoft Support.

    Close other applications that may be taking up your bandwidth

    Closing applications that take up high amounts of bandwidth, or experience bandwidth spikes, may reduce the total bandwidth available on your computer. 

    Press CTRL+Alt+Del on your keyboard, then select Task Manager.  
    Under the Processes tab click Network to filter applications by their network usage.  
    End any applications or tasks taking up high amounts of bandwidth.


    Verify integrity of game files

    To learn how to verify your game files, go to Steam Support.

    Restart your router and modem

    Unplug the power cable from your router and modem. If your router or modem has a battery, remove it.

    Wait for 30 seconds and then plug the power cable back into your modem. If you removed a battery from your modem, put it back now. Wait another 30 seconds for your modem to boot.

    Plug the power cable into your router. If you removed a battery from your router, put it back now. 

    Switch to a wired connection

    Switching to a wired connection ensures that lag isn’t being caused by wireless interference, weak wireless signal, etc.

    Connect your computer directly to your router or modem and then disable your computer’s wireless adapter to ensure it’s not being used.

     To disable your wireless adapter:

    Press Windows + R, type "ncpa.cpl" into the Run window, and then press Enter.

    Select your wireless adapter. It may be labeled "Wireless Network Connection" or something similar, and could also have a wireless signal strength indicator under it. 
    Click Disable this network device or Disable. Your computer is no longer able to connect to wireless networks, ensuring that your connection is wired only.
    *Note: You can enable your wireless network device by following the steps above, and then click Enable this network device or Enable.

    Troubleshoot your firewall

    Try adding Windows firewall exceptions manually:

    1. Press Windows + R, type "firewall.cpl" into the Run window, and then press Enter.
    2. Click Allow an app or feature through Windows Firewall and then click Change settings.
    3. Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
    4. Click Allow another app..., locate and select microvolts.exe, and then click Add.
    5. Once you've done that, make sure that Microvolts Recharged has check marks under both the Private and Public columns.

    Updating your firewall software may help resolve connectivity issues. For instructions on how to update third-party firewall software, we recommend checking the support pages provided by your firewall software publisher. If possible, you should also add an exception within your firewall software.

    If you’re still having trouble, the next step is to disable or uninstall your firewall temporarily. We do not recommend leaving your firewall disabled long-term. It should be enabled or reinstalled as soon as you’ve confirmed that it’s not causing your issues.

    Steps for disabling third-party firewalls vary, so we recommend checking the manufacturer’s support pages before uninstalling your firewall entirely.

      To uninstall a third-party firewall:

    Windows 11:

    From the Start menu, select Settings.

    Select Apps & features.

    Select the program, and then select the three dots button.

    Select Uninstall, and then confirm. Some apps built into Windows can't be uninstalled.

    Follow the on-screen instructions.

    Windows 10: 

    From the Start menu, select Settings.

    Select System > Apps & features.

    Select the program, and then select Uninstall. Some apps built into Windows can't be uninstalled.

    Follow the on-screen instructions.

    Windows 7/8/8.1

    Open Programs and Features by clicking the Start button. Click Control Panel, Programs, and then Programs and Features.

    Select System > Apps & features.

    Select a program, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it. To change a program click Change or Repair. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.



  • [Technical] System Requirements

    These are the minimum and recommended system requirements for playing Microvolts Recharged. 



    • MINIMUM:
      • OS: Windows XP, Vista, 7, 8, 8.1, 10
      • Processor: Pentium 4 2.0 GHz
      • Memory: 512 MB RAM
      • Graphics: NVIDIA GeForce FX 5600, ATI Radeon 9600 PRO
      • DirectX: Version 9.0c
      • Network: Broadband Internet connection
      • Storage: 2 GB available space
      • OS: Windows XP, Vista, 7, 8, 8.1, 10
      • Processor: Dual Core 2.4 GHz
      • Memory: 1 GB RAM
      • Graphics: NVIDIA GeForce 6800 GT, ATI Radeon X800 PRO
      • DirectX: Version 9.0c
      • Network: Broadband Internet connection
      • Storage: 2 GB available space
  • [Account] [Steam] Account Hacked

    If you think your Steam account was compromised, try the following steps to make your account more secure.

    1. Clear your browser cache to clear saved passwords.

    2. Reset your Steam password with Steam Support.

    3. Enable two-factor authentication for your Steam account. Visit Steam Support for steps to add this extra layer of protection to your Steam account.

    4. Change your email password.

    5. Log into your Steam account, and make sure no additional email addresses were added. Visit Steam Support for more information on compromised accounts.

    Please note, unfortunately, we're unable to restore in-game content missing as a result of an account hack.

  • [Account] [Steam] Account Secure

    Securing your Steam account is an important aspect of ensuring that your in-game experience isn't interrupted.

    Try the following tips to help make sure your account is secure.


    Account Security

    Follow the steps provided by Steam to help ensure that your account is secure.

    These security tips include:

    ◆ Enabling Steam Guard two-factor authentication to increase the security of your account.

    ◆ Verifying your contact email address with Steam.

    Some Additional Tips to Secure your Account

    ◆ Use unique passwords: Using the same password across multiple services increases the chances that your information can be obtained from other services.
    ◆ Install anti-virus or anti-malware software. Keep security software up to date by installing updates and patches as soon as they're available.
              * Note: When the installation is complete, run a full scan of your computer.

    ◆ Scan your computer regularly: Scan your computer for viruses, key loggers, and spyware with a virus scan utility to make sure that your computer isn’t compromised.
    ◆ Keep your operating system and necessary plugins updated to the latest version available.
    ◆ Always log out of your account on shared machines.
    ◆ Don't share your password: Masanggames Staff will NEVER ask for your password.

  • [Account] Account Penalty


    To protect the integrity of our community and foster a fun and safe space in which to play, we reserve the right to penalize any account or take other disciplinary actions at any time for any conduct that we determine to violate the Operation Policy or otherwise find to be inappropriate or harmful to the community. 

    If you review the Operation Policy and believe that you received your penalty in error, please submit a web ticket for further review.

  • [Account] I forgot my Masanggames account, what can I do to find it?

    Please visit here to find your username or password.  
    If you have lost access to your email, there is no other way to find your account we can provide since your email address is the only information we’ve collected. 

    For Steam, you can try out these methods that Steam Support provides here


  • [Account] Sign-in through Steam

    You may still use your Masanggames account to use the website and Forums, yet you will need to sign in through your Steam account to authenticate your game account and get support to resolve any type of game-related issues.


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