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Frequently Asked Questions

  • [IN-Game Issues] Report A Cheat

    To submit a cheating tool please follow these steps:


    Create a compressed archive of any files you wish to share with us as well as any instructions you think are necessary.

    Upload the archive to this website:

    Go to and submit a support ticket including the download link to the file to the Microvolts Recharged team. 


    The team will analyze the contents of the archive and take appropriate measures depending on the results.

  • [Purchasing] Refund Policy

    Purchases made through Steam are subject to Steam's Refund Policy.


  • [Purchasing] Troubleshooting purchase failing errors


    If you’re having trouble making purchases on Steam, try the troubleshooting at Steam Support.


    Steam Overlay is Disabled

    When turned off, your in-game Steam Overlay causes your micro-transaction purchases to fail.

    To turn on the Steam Overlay:
    1. Go to Steam on the top Hotbar.
    2. Select Settings.
    3. Select the In-Game tab, and then turn on Enable Steam Overlay while in-game.
    *To learn more about Steam Overlay, check out Steam Support.


    Your purchase was canceled or service was interrupted

    Purchases within the in-game store require you to confirm your selection before completion.

    This error message may appear if:

    - You cancel the purchase before it completes.
    - You experience any kind of service interruption during the purchase process.

    If you're unable to access the item you purchased with RT in the game, please contact us for assistance.


  • [Purchasing] In-game Currencies: RT and MP


    Rock Token (RT) is a virtual currency that can be used in-game.

    RT can be purchased via Steam Wallet and be used to customize and expand players’ game experience.


    Microvolts Point (MP) is a virtual currency that can be used and earned in-game.

    You can earn MP by playing matches, capsules, and boxes.


  • [IN-Game Issues] Known Issues

    A list of current known game issues we are investigating and working to resolve.

    We appreciate your patience and understanding.


    ◆ List
    *To be Determined

  • [IN-Game Issues] Report a player


    Please follow the directions below to report a player for cheating, harassment, or otherwise violating the Operation Policy while playing Microvolts. 

    To report a player, file a web ticket.


    Make sure to include the following:
    - The name of the player you're reporting. 
    - A description of the violation by the player.
    - A screenshot or a video(link) that clearly shows the violation and the player’s name.

  • [IN-Game Issues] Submit Feedback



    We appreciate all feedback about your experience with Microvolts Recharged. 

    ? To submit feedback, visit the forums here.

    ? If you're reporting a bug, use the Microvolts Community forums, and please make sure to share the details, including:
    - The nature and frequency of the issue.
    - Exact steps to reproduce the issue.
    - Location of the issue in-game.

  • [IN-Game Issues] Closed beta Schedules and future plans for official release


    In this closed beta, the testing is limited to a specific set of testers who may be experienced with previous Microvolts products. We are expecting to get rich insights and feedback from the royal Microvolts fans, especially about the balance between weapons, stats, and other factors of the game through testing. 


    The beta period has not been firmly scheduled yet. The first term will be for a week and if that’s not enough, we might extend the period or take the second term to get further results.

    Therefore, the official release date will be determined according to the closed beta schedule. 

  • [IN-Game Issues] What are the remarkable differences compared to the previous versions of Microvolts?


    There are several unique features that Microvolts Recharged will have, such as;
    No p2w, new Ranked mode, unlimited level cap, new dioramas, etc. 
    To learn more about the new features, please visit

    Please note that some of the features are still in progress and will be updated in the future or subject to change. 

  • [Technical] Troubleshooting Frame Rate and Performance Issues


    If you're experiencing frame rate drops or performance issues while playing Microvolts Recharged,  here are some solutions that may help.


    ◆ Common Symptoms of Performance Issues

    - Low frames per second (FPS).
    - Choppy gameplay.
    - Choppy or poor-quality video display.


    Quick Fixes


    - Try switching from windowed or borderless windowed to full screen, or vice versa. In some cases, doing so may increase your FPS while playing.


    - Close any unneeded programs while playing, as they can adversely impact your computer's performance. These programs include web browsers, background programs running in your system tray, etc.


    - Be sure that your computer isn't downloading Windows updates, other games, etc. Performing tasks that involve writing to your drive can drastically decrease your computer's performance.


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